Economist Intelligence Unit Disciplined Autonomy: Resolving the Tension between Flexibility and Control
53% of employees occasionally or frequently make decisions that “bend the rules.”
Do you know why?
- 51% wanted to be more productive.
- 32% didn’t think the policy was in the best interest of the organization.
- 32% needed to make a quick decision to close a sale or retain a customer.
While leadership teams are struggling to impose centralized processes, employees are demanding more autonomy and decision-making authority. Who’s right: the employees trying to improve business processes or the organizations striving to manage risks and control costs?
The answer: both.
Find out more—including the four steps to creating a better balance between central control and individual autonomy—in this exclusive Economist Intelligence Unit research, conducted in cooperation with Laserfiche.
